| Issue date: Dec 12, 1999
From free shipping
to "shopbots," get great perks online
f
you're among the nearly 9 million shoppers expected online this
holiday season, here's good news. E-tailers, convinced this season
will make or break them, are handing out perks galore: free shipping
(beauty site Eve.com), dollars off for first-time
buyers (ToySmart.com) and "110% satisfaction"
guarantees (Garden.com). Lots of new visuals,
such as models you can make look just like you (if you're a woman),
then dress to your specifications --LandsEnd.com
-- and 3-D product shots -- SharperImage.com
-- make the sensory experience more satisfying, too.
I recently road-tested dozens of sites. Here are my suggestions.
Let the Web work. At Respond.com,
a reverse shopping site, you register, pick a category and send
out a message about what you want to buy ("I need a room in Vegas
for New Year's"; "I want Springsteen memorabilia"). Your request
is read by some of the 20,000 merchants; if they can help, they
respond. Only if you reply do you reveal your identity. It works
best for items that are seriously tough to find.
I also like sites marketed as shopping aggregators; they lower
prices on specific items incrementally as more people agree to buy.
Of the two in the market (Mercata.com and
www.accompany.com), I prefer the latter.
The lowest price I could find on the Web for a Game Boy Color was
$59.99 until I went to Accompany. There, the price was $56.95 and
falling; if 21 people signed on, it would drop to $49.95.
Finally, "shopbots" shop the Web for you and give you the lay
of the land. Dealpilot.com, for one, not
only gives you a wide choice of prices, but also incorporates shipping
and taxes.
Use wish lists. Many sites (EddieBauer.com,
Della.com, etoys.com
and more) have registries. You sign up for items you'd like to receive,
then some aunt who doesn't know your taste can log on and buy something
you'd actually wear. No, it's not particularly romantic, but it
eliminates that rush to the store to return merchandise before the
prices change. (An alternative: Gift certificates from giftcertificates.com
come with beautiful cards or can be e-mailed within hours.)
Remember, these are the holidays, so you'll want gift wrap.
Some sites make it easier than others. Etoys lets you wrap each
item as you buy (you can see blowups of the paper choices) and attach
a message. That's much better than sending a box of unlabeled gifts
to a family with multiple kids, hoping the recipients can tell who
gets what. Only half of all sites even offer gift wrap, and only
half of those are good about attaching notes, so be careful. Also,
keep an eye on return policies: Many Web retailers that have physical
stores will let you buy at their online sites and return to their
brick-and-mortar ones.
Finally, delivery: When will the merchandise actually ship? No
use paying for next-day delivery if the goods won't leave the warehouse
for two days. Make sure you have an accurate estimate.
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