Customer Service

 

 

  

 
Customer Service

Please find information below to help keep your partnership with USA WEEKEND Magazine working at its best.
If you are unable to find the resources you require on this page, please call 703-854-3933, or check our full staff list here.

 
Delivery/Shipping Questions:

If you have questions about delivery of your USA WEEKEND magazines please email clientrelations@usaweekend.com or call 703-854-3933. To contact the logistics company directly, please refer to the map below.
 

Orange:
If your newspaper is located in the orange states, contact:

R.R. Donnelley Logistics - Print Division
Contact: Cindy Cash
Customer Service Representative/
Primary Account Manager
PH: 434-522-7625
E-mail: cynthia.cash@rrd.com

or

Contact: Kathy Cook
Customer Service Representative/
Back-up Account Manager
PH: 434-522-7623
Email: kathleen.cook@rrd.com

Yellow:
If your newspaper is located in the yellow states, contact:

Quebecor World Logistics (QWL)
Toll free customer service: 866-566-2661 (choose option 2)

Main number: 630-343-4400

Contact: Dan Maxwell
Distribution Service Representative
PH: 630-343-4481
Primary Email: dan.maxwell@worldcolor.com
Secondary Email: Logistics.RetailDSR@worldcolor.com

Print Order Changes:
To change your print order, please download this form.

Fax your completed form to 703-854-2130. You must submit your print order change 19 days prior to the issue date. Changes submitted before 5pm ET on Tuesdays become effective 19 days later. If you have any questions, please email clientrelations@usaweekend.com or click the link below.

More info is available here.
Masthead Changes:
Masthead Specs
DOWNLOAD.PDF

Customer Template
DOWNLOAD.ZIP

If you have any questions or problems downloading these files, please e-mail mastheads@usaweekend.com.
Newspaper Marketing Questions:
For questions regarding the weekly promotional material, ad tie-ins, special promotions and other value-added opportunities, please contact nrmktg@usaweekend.com at 703-854-6678.
Newspapers in Education Questions:
For questions about the USA WEEKEND NIE program, available free to partner newspapers, please contact nrmktg@usaweekend.com at 703-854-3933.
Personnel Changes at Your Newspaper:
Please e-mail clientrelations@usaweekend.com or call 703-854-3933 with any personnel updates at your newspaper. By helping us keep our database up to date we can ensure our communication continues smoothly.
Reader Concern Regarding an Advertisement:

A reader may call with a concern regarding an advertisement they saw in USA WEEKEND Magazine. Their products haven't arrived as quickly as they expected or they threw out the ad and would like to place an order. We are here to assist your readers and get immediate results for them.

Have your reader call 1-800-487-2956 and choose option #1 from the menu.
Customer Service Questions:
Please e-mail clientrelations@usaweekend.com or call 703-854-3933 with any customer service questions you may have.